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Our partners
Find out how to get in touch with all of our partner organisations...

Our partners

As an ICS, we are jointly responsible for managing resources, delivering NHS standards, and improving the health and care outcomes of 1.26 million people in the Black Country.

Healthier Futures - Black Country ICS


The Partnership is formed of the following 15 local, health and care organisations:

The partnership became an Integrated Care System (ICS) in April 2021 and we are now working towards becoming a statutory organisation (subject to legislation ) by April 2022. As an ICS, we are jointly responsible for managing resources, delivering NHS standards, and improving the health and care outcomes of 1.5 million people in the Black Country and West Birmingham.

Black Country Healthcare


Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

City of Wolverhampton Council

Did you know it's quicker to contact us by using an online form than by telephone?


DIHC - Dudley Integrated Health and Care NHS Trust

Dudley Integrated Health and Care NHS Trust is the first of its kind in the country; integrating primary care across Dudley with community physical and mental health services.  This organisation will have responsibility for the health and wellbeing of the whole population of Dudley, working to an outcomes based contract to delivery its revolutionary services.

Dudley Metropolitan Borough Council

The Metropolitan Borough of Dudley is a metropolitan borough of West Midlands, England. It was created in 1974 following the Local Government Act 1972, through a merger of the existing Dudley County Borough with the municipal boroughs of Stourbridge and Halesowen. The borough borders Sandwell to the east, the city of Birmingham to the south east, Bromsgrove to the south in Worcestershire, South Staffordshire District to the west, and the city of Wolverhampton to the north.

NHS England and NHS Improvement

NHS England and NHS Improvement leads the National Health Service (NHS) in England

Sandwell and West Birmingham Hospitals NHS Trust

Our Vision is to become renowned as the best integrated care organisation in the NHS. 

That is a big ambition and we already have a strong track record and reputation for placing integrated care at the heart of what we do. We are not starting from scratch. Whether it is in our work to help patients and staff make healthy lifestyle choices, or offering more locally accessible outpatient clinics in community centres and GP practices. The focus is now on this becoming the way we do things across every part of the Trust not just in some specialist areas.

We know that in Sandwell and West Birmingham, patients experience integrated care on a daily basis. Our single measures of success will be the opinion of those we care for: Our patients.


Contact numbers;- 

Sandwell and City Hospitals switchboard: 0121 554 3801
To make/change or cancel an appointment: 0121 507 4151
Birmingham Midland Eye Centre (BMEC): 0121 507 4440
Rowley Regis Hospital: 0121 507 6300
Patient Advice and Liaison Service (PALS): 0121 507 5836
The NHS Appointments line: 0345 608 8888
Maternity: 0121 507 5923

Sandwell Metropolitan Borough Council

Check our webpage for updates Find out more →

Vision 2030

Vision 2030 main banner

In 2030, Sandwell is a thriving, optimistic and resilient community.

It’s where we call home and where we’re proud to belong - where we choose to bring up our families, where we feel safe and cared for, enjoying good health, rewarding work, feeling connected and valued in our neighbourhoods and communities, confident in the future, and benefiting fully from a revitalised West Midlands.

Read about the Council’s new corporate plan - Big Plans for a Great Place for the People of Sandwell.


Contact details

Adult social care 0121 569 2266
9am - 5.30pm Monday to Thursday, 9am - 5pm on Fridays
For help with social care services for adults (social services)
Appointeeship 0121 569 6139
Benefits 0121 368 1155
Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.

Monday, Tuesday, Thursday and Friday: 8.45am to 5pm
Wednesday: 9am to 5pm
For help with housing, council tax and other benefits
Bins and recycling 0121 368 1177
8am - 5.30pm Monday to Friday
Bin collections, recycling and other refuse enquiries
Births, marriages, deaths and the Register Office 0121 368 1188
8am - 5.30pm Monday to Friday
Children's services 0121 569 3100
9am - 5.30pm Monday to Thursday
9am - 5pm Friday
Complaints 0121 569 7867
8am - 5.30pm Monday to Friday
Have your say by making a complaint, suggestion or compliment
Connexions 0121 569 2955
Connexions work with young people aged from 13-19 years – up to 25 years for people with Special Educational Needs (SEND).
We will provide you with impartial careers information, advice and guidance that will help you make an informed decision about your future.
The service is delivered by highly qualified and experienced Personal Advisers.

Call us now to discuss your next steps or email us.

Council tax 0121 368 1155
Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.

Monday, Tuesday, Thursday and Friday 8.45am-5pm
Wednesdays 9am-5pm
For advice and information about your Council Tax
Education benefits 0121 569 8186/8189
Education services 0121 569 6777
9am - 3pm Mondays to Fridays
Emergency out of hours
Find out how to get in touch with Sandwell Council outside of normal office hours
Environmental 0121 368 1177
General enquiries 0121 569 2200
8am - 5.30pm Monday to Friday
Highways services 0121 368 1177
8am - 5.30pm Monday to Friday
For information on roads, travel and parking
Housing - repairs 0121 569 6000
This number is for housing repairs only, 8am - 5.30pm Monday to Friday
Visit our council housing webpages to help you find a home, report a repair, pay rent and find out lots of useful information for tenants.
Housing - all other enquiries 0121 368 1166
This number is for other housing enquiries including rent, bidding for properties, anti-social behaviour and getting on the housing register
8am - 5.30pm Monday to Friday
Registrars 0121 368 1188
School admissions 0121 569 6765
School attendance 0121 569 8147
Sundry debts 0121 737 5131
8.30am - 5.30pm Monday to Thursday
8.30am - 5pm Friday
For queries about paying sundry debts and invoices

The Dudley Group NHS Foundation Trust

At The Dudley Group, we are passionate about what we do and the services we provide to our patients and visitors. Our ambition is to deliver excellent health care, improved health for all.

At the heart of everything we do are our patients – and one of our most important aims is to provide the best possible patient experience. To do that we want to create an environment that encourages our passionate workforce to get things right for every patient, every time. We believe our new vision and our values perfectly sum up the journey we are on to achieve our goal of being the best place to receive healthcare, and the best place to work.

Corbett Outpatient Centre reception


extension 4820




01384 321035 or


Patient Experience – Compliments


01384 244404


Family Support



0800 073 0510

01384 456111 ext. 3420


Dudley Stop Smoking Service

0800 0850652


Freedom of Information enquiries


extension 1208


Guest Outpatient Centre reception


extension 5202 or 5200





Human resources


Main switchboard





01384 456111


Patient Advice and Liaison Service


0800 0730510 or


Press and media enquiries


01384 244403


Russells Hall Hospital reception


extension 2500



Paige Massey Wellbeing Business Partner -

The Royal Wolverhampton NHS Trust

Our Visions and Values

The Royal Wolverhampton NHS Trust is an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in.

We believe that by adhering to our vision and working with our values in mind we can behave in a way which will ensure the right results for the people that matter most – our patients.   

Our vision is to be an NHS organisation that continually strives to improve the outcomes and experiences for the communities we serve.  We pledge that we will always strive to be safe and effective, kind and caring and exceeding expectation

Our values and behaviours are:                 



Our Vision
Our vision is to be an NHS organisation that continually strives to improve the outcomes and experiences for the communities we serve 



Our Values


Safe & effective
We will work collaboratively to prioritise the safety of all within our care environment


Raising concerns



Reassuringly professional


Kind & caring

We will act in the best interest of others at all times







Exceeding expectation
We will grow a reputation for excellence as our norm

Aiming High




Makes connections



Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust is guided by five strategic objectives which combine to form the overall ‘vision’ for the organisation.

Complementing this are our ‘values’, a set of individual behaviours that we wish to project amongst our workforce in order to deliver effective care for all.

Our vision: Caring for Walsall together

We recently revised our vision to be “Caring for Walsall together” to reflect our ambition for safe integrated care, delivered in partnership with social care, mental health, public health and associated charitable and community organisations.

It is underpinned by five strategic objectives which are to:

  • Provide Safe, high-quality care; We will deliver excellent quality of care
  • Care at Home; We will host the integration of Walsall together partners, addressing health inequalities and delivering care closer to home
  • Work Closely with Partners; We will deliver sustainable best practice in secondary care, through working with partners across the Black Country and West Birmingham System
  • Value our Colleagues; We will be an inclusive organisation which lives our organisational values without exception
  • Use Resources Well; We will deliver optimum value by using our resources efficiently and responsibly

Our values: Upholding what’s important to us as a Trust

As well as revising our vision, we engaged with colleagues to agree the values and individual behaviours that we wish to project in our working environments.


“We are open, transparent and honest, and treat everyone with dignity and respect”

  • I appreciate others and treat them courteously with regard for their wishes, beliefs and rights
  • I understand my behaviour has an impact on people and strive to ensure that my contact with them is positive
  • I embrace and promote equality and fairness. I value diversity and understand and accept our differences. I am mindful of others in all that I do.


“We value people and behave in a caring, supportive and considerate way”

  • I treat everyone with compassion. I take time to understand people’s needs, putting them at the heart of my actions
  • I actively listen so I can empathise with others and include them in decisions that affect them
  • I recognise that people are different and I take time to truly understand the needs of others
  • I am welcoming, polite and friendly to all.


“We are proud of what we do and are motivated to make improvements, develop and grow”

  • I take ownership and have a ‘can-do’ attitude. I take pride in what I do and strive for high standards
  • I don’t blame others. I seek feedback and learn from mistakes to make changes to help me achieve excellence in everything I do
  • I act safely and empower myself and others to provide high quality, effective patient-centred services.


“We understand that to achieve the best outcomes we must work in partnership with others”

  • I value all people as individuals, recognising that everyone has a part to play and can make a difference
  • I use my skills and experience effectively to bring out the best in everyone else
  • I work in partnership with people across all communities and organisations.



Walsall Metropolitan Borough Council


Contact information:

Before contacting us, please check to see if we can answer your question from our online information.


West Midlands Ambulance Service University NHS Foundation Trust

Our Strategy

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Having carried out a strategic review and various consultations during 2020-21, the Board of Directors re-affirmed our vision, the vision from 5 years ago is more relevant now than ever, as bringing the right care to our patients, in the right place at the right time has never been more important – it is the core tenant of the Urgent and Emergency Care section of the current NHS Long Term Plan and a central part of why ICSs have developed.

In addition to reaffirming our Vision, the Board reviewed our values, to respect the need to tackle the climate emergency, we introduced an additional value of “Environmental sustainability”, this value has been endorsed by our staff and partners.

Having been signed off in 2020, the Board of Directors has completed its latest review by reviewing the Strategic Objectives once more to ensure they set the right ambition for WMAS to align individual strategic priorities against.  The agreed Strategic Priorities will be embedded within directorate strategies and work plans and will be monitored regularly to demonstrate achievement.

To view the Trust’s ‘Strategy on a Page 2021’ please click here

To view the Full Trust Strategy, please click here


World Class Service

  • Deliver a first class service which is responsive to individuals’ needs
  • Recognise and celebrate good performance by our staff
  • Strive to maintain a positive, safe, supportive and enjoyable work environment for all staff
  • Use our resources carefully, making sure that we provide the most cost-effective high quality service
  • Be trustworthy and consistently deliver on our promises

Patient Centred

  • Provide the highest quality service and care for our patients and their relatives within the available resources
  • Every member of staff will help to improve patient care, either directly or indirectly
  • Listen and respond to carers and staff
  • Learn from our successes and our mistakes and work to improve our service to patients at all times
  • Encourage staff to use their experiences to help develop the Trust and the services it provides to patients

Dignity and Respect for All

  • Show understanding of and respect for each other’s roles and the contribution each of us makes to the organisation
  • Promote equality of opportunity and celebrate diversity
  • Observe high standards of behaviour and conduct, making sure we are honest, open and genuine at all times, and are ready to stand up for what is right
  • Listen to and take on board the views, ideas and suggestions of others

Skilled Workforce

  • Recognise that our staff are our most valuable asset
  • Recognise and encourage the contribution and personal development of individuals
  • Ensure that we, through our good working practices retain and recruit staff of the highest quality
  • Encourage and support all staff in their personal development and training to increase and maintain their high levels of competency, skills and professionalism to meet their full potential regardless of role


  • Our staff work closely with colleagues of all levels
  • Our staff make their views known and have them taken seriously
  • Promote teamwork and take a genuine interest in those whom we work with, offering support, guidance and encouragement when it is needed
  • Inspire each other to work together to create better services for our patients

Effective Communication

  • Open and honest in our communication with each other and with those outside the organisation
  • There is a two way flow of communication throughout the organisation
  • Plan our services and generate new ideas for service improvements in partnership with staff, patients and the community
  • Respect confidential and personal information about patients, their relatives and colleagues
Environmental Sustainability
  • We put our environmental responsibilities at the heart of what we do
  • WMAS will invest in its fleet to reduce emissions of carbon and harmful particulates, reducing them year-on-year to net reduction of 80% in 2028-2030 and net zero by 2040.
  • The use of technology to become fully paperless
  • Volume of waste for landfill and incineration to reduce and level of recycling to increase

Trust Headquarters
Millennium Point
Waterfront Business Park
Waterfront Way
Brierley Hill
West Midlands

Telephone: 01384 215555
Fax: 01384 451677

Telephone: 01384 989452
Fax: 01384 451622

GP Requests for their Patient's Medical Records
Telephone: 01384 989491/492
Please remember to provide the patient's full name, the date and address of the incident.

Freedom of Information (FOI)
FOI & Document Control Officer
Telephone: 01384 989 495

Patient Advice & Liaison Service (PALS)
PALS Manager
Telephone: 01384 246370

Social Service request for details
Telephone: 01384 989478

Central Safeguarding Team
Telephone: 01384 989478

Patient Experience Team
Telephone: 01384 246370

Formal Complaints
Patient Experience Team
Telephone: 0300 3030996

Medical Records
Telephone: 01384 989 491/492

Data Protection & General Data Protection Regulations (GDPR)
Head of Information Governance
Telephone: 07837 423 835

Event Safety
If you're an event organiser, please visit our Event Safety page.

  • Maria Watson Workforce Manager  - -  07833 437397

Skills For Care

Skills for Care helps create a well-led, skilled and valued adult social care workforce in England. Communication – reach and engagement of all of social are sector Mapping of offers to employers


Wellbeing Resource Finder:

Healthier Futures

We are NHS Black Country Integrated Care Board (ICS). Our primary role is to develop a plan to meet the health needs of the local population, manage its NHS budget and arrange the delivery of local health services. We also take responsibility for Primary Medical Services (GPs), dental, optometry and pharmacy, and specialised services.  

Read more about us at

Our Vision is for a healthier place with healthier people and healthier futures.