How we're supporting our staff

Promoting and supporting staff wellbeing is at the heart of our purpose to make the Black Country the best place to work, fit for the future and a healthier place.

This Portal ensures that there is a holistic framework in place to support physical health & safety and mental health and offers sources of help, information and support available across health & care providers within the Black Country.

This Portal is updated on a regular basis but if you identify any inaccuracies then please let us know.

Scroll down for information on;-

Food Banks in Wolverhampton

Financial Wellbeing resources for staff -Overview of Financial wellbeing support

Financial Wellbeing pack

Wellbeing Sessions

Wellbeing Workshop Recordings

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Food Banks in Wolverhampton

Adventist Food Bank
215 Great Brickkiln Street Telephone: 07826 240716
Wolverhampton Email: joandorsetamore@gmail.com
WV3 0PN Website: adventistchurch.org.uk
 Referrals from agencies only (email referrals are not accepted)
 Phone between 9.00 am and 3.00 pm, Monday, Tuesday and Wednesday
 Deliveries are made on the same day as referral between 1.00 pm and 8.00 pm but while high demand, some may take up to 24 hours from referral
 Limit of 3 parcels in a 6-month period for a single person, couple or family.

Ashmore Park Pantry
St Alban’s Church Telephone: 01902 732317 (c/o St Albans Church)
Griffiths Drive Email: revtomfish@gmail.com
Ashmore Park Website: Facebook - @StAlbansAP
Wolverhampton
WV11 2LF
 Open Tuesday 9.00 – 11.00 a.m. and Friday 4.00 – 6.00 p.m.
 Focus on Ashmore Park and WV11 postcode area.
 Anyone short of food can go in person to collect what they need, or a collection can be made on behalf of someone else in need.

Elias Mattu Foundation
8 Owen Road Telephone: 07904 310530 – Asha Mattu
Pennfields 07427 173171 – Manj Sidhu
Wolverhampton Email: enquiries@eliasmattufoundation.com
WV3 0HP
 Referrals are taken by professionals and self-referral depending on circumstances.
 Delivery in Wolverhampton City on Saturdays between 10.00 a.m. – 4.00 p.m..
 WV3 0, WV8, WV9, WV10, WV11, WV12, WV13 and WV14 postcodes are on collection only on Saturday between 11.00 a.m. – 1.00 p.m.

Every Family Counts
Low Hill Nursery School Telephone: 01902 558124
Jenks Road
Low Hill
Wolverhampton
WV10 9JN
 Open for referrals to anyone on Wednesdays between 9.00 a.m. – 12.00 noon.
 Deliveries will be completed either Wednesdays or Thursdays between 1.00 – 3.00 p.m.
 Deliveries only in the WV postcode – collection also available.
 Referrals are taken from other agencies on behalf of other people or families.
 Limited to 2 parcels in a 5 week period.

Everyone Prosper SDB Food Bank
Telephone: 07417 591746
Email: everyoneprospersdb@gmail.com
 Delivery of food parcels to those in need on a fortnightly basis to all areas of Wolverhampton
 Provide fresh fruit and vegetables, toiletries, baby items such as milk, nappies, wipes and other essential baby equipment
 Collection of non-perishable food is available any evening between 7.00 – 8.00 p.m.

Excel Church Food Bank
Bilston People’s Centre Email: foodbank@excelchurch.org.uk
Excel Church
Wolverhampton Street
Bilston
WV14 0LT
 Excel Church Foodbank will re-open from Monday 20th June 2022 and operate on a referral only basis.
 Referrals are accepted from agencies, organisations and professionals.
 Self-referrals are not accepted.
 To make a referral, the form can be completed and submitted online using the following link: https://www.excelchurch.org.uk/refer
 A referral is valid for one parcel/one week of food support. Should the person you are referring need more than one parcel/one week of food support, then a separate referral will need to be made.
 Sufficient non-perishable food and fresh produce will be provided for the size of the household.
 The foodbank will operate as an emergency service for people in crisis and as such, will only offer 3 food parcels in a 6-month period.
 Food parcels are limited to people living in the Bilston (WV14) and Ettingshall (WV2) areas of the city.
 The foodbank is open once a week, on Mondays from 12.00 noon – 2.00 p.m. and food parcels need to be collected during this time. Deliveries are unavailable at present.
 Referrals can be made at any time up until 10.00 a.m. on a Monday.

Gloucester Street Church and Community Centre
1-8 Gloucester Street Telephone: 01902 686068 / 07484 919988
Wolverhampton Email: admin@gscommunitycentre.org
WV6 0PT Website: https://www.facebook.com/pg/GloucesterStCC
Are available to take referrals but then will refer request on to a foodbank who will then arrange delivery of the food parcel.

Good Shepherd Ministry
65 Waterloo Road Telephone: 01902 399955
Wolverhampton Email: office@gsmwolverhampton.org.uk
WV1 4QU Website: www.gsmwolverhampton.org.uk
 Family food bags provided on Tuesdays 9.00 a.m. – 1.00 p.m.
 Referral from recognised organisations e.g. Social Services, Citizens Advice, needed for food bags.
 Individual take-outs and Dining Service available on Monday, Wednesday and Friday 12.00 noon – 2.00 p.m.

Hope Community Project (Wolverhampton) – Breaking Bread Food Pantry
40 Ling House Telephone: 01902 556645
Long Ley Email: enquiries@hope-cp.org.uk
Wolverhampton Website: www.hopecommuityproject.org.uk
WV10 0HH Twitter: Hope_Nicolas
 Every Wednesday to everyone between 1.00 – 2.30 p.m. at The Hope Centre. Clients contribute as much as they can afford for fresh produce including meat, fruit and vegetables and dairy produce.
 Distribution of emergency food parcels for those in need Monday – Thursday between 12.00 noon – 2.00 p.m. Referrals can be made for emergency food parcels via email by 11.00 a.m. on the day the parcel is required. Client’s name and address and the reason for the referral is also required.
 Will accept walk-ins for emergency food parcels.

Mount Zion 7th Day COG Family Ministry Food Bank
141 Caledonia Road Telephone: 07427 584219 – Hazel
Wolverhampton Email: mzcogfamilyministry@hotmail.com
WV2 1JA Website: www.justfamilyministry.com
 Open Wednesday between 2.00 – 4.00 p.m.
 Referrals are accepted and also members of the public can collect. All are welcome and only contact details are required.
 Deliveries are on arrangement from official referrals only.

New Testament Church of God, Harvest Community Food Bank
New Trust Centre Telephone: 01902 453190 / 07722 709671
1 Wolverhampton Road Email: info@ntcgharvesttemple.org.uk
(on the corner of Woden Road & Website: www.ntcgharvesttemple.org.uk
Wolverhampton Road)
Heath Town
Wolverhampton.
WV10 0PD
 Harvest Community Food Bank open Fridays between 3.30 pm and 4.30 pm
 No referral necessary but proof of address is required

Secret Angels Food Bank
Park Village Education Centre Telephone: 07913 136307
Cannock Road Email: info@secretangels.org.uk
Wolverhampton
WV10 9QE
 Runs every Tuesday between 10.30 a.m. – 12.30 p.m. – collection only
 Bring your own bags
 Will accept walk-ins for emergency food parcels
 Referrals from agencies welcome and self-referrals. Details required – client’s name and address and the reason for the referral
 Distribution of emergency food parcels for those in need 24/7
 Deliveries will only be made to the vulnerable and housebound Tuesday afternoons.

The Love Soup Kitchen
78a Walsall Street Telephone: 01902 450888 / 07555 644851
Wolverhampton Email: info@comtranes.org
WV1 3LP Website: www.comtranes.org
 Provides a soup kitchen that runs every Thursday and Saturday from 4.00 – 5.30 p.m. People attending the soup kitchen can come in and eat and will also receive a food parcel to take away with them. They can remain on site until 7.00 p.m.
 Food parcels can be collected on Thursdays and Saturdays between 1.00 – 3.00 p.m.
 Deliveries will be made to those who are unable to attend, Thursdays and Saturdays between 4.00 – 6.00 p.m.
 People can contact the soup kitchen by calling, texting or by using WhatsApp.

The Well
Unit 16 Telephone: 01902 256523
Wulfrun Trading Estate Email: referrals@thewellwolverhampton.co.uk
Stafford Road Website: www.thewellwolverhampton.co.uk
Wolverhampton
WV10 6HH
 Referrals accepted by phone from a wide range of recognised statutory & voluntary support services, (e.g. Social Services, Citizens Advice, Refugee and Migrant Centre), Tuesday – Friday between 9.30 a.m. – 11.30 a.m.
 Parcels delivered between 12.00 noon – 4.00 p.m.
Wolverhampton Muslim Forum

The Elms Resource Centre Telephone: 01902 422922
Manby Close Email: soupkitchen@muslimforum.org.uk
Wolverhampton
WV6 0QR
 Soup kitchen runs every Thursday 11.30 a.m. – 2.00 p.m. and 6.30 – 7.30 p.m.
 Food parcels are collection only. Deliveries can be made upon request if cannot collect.
 Referrals are welcome – message via WhatsApp on 01902 422022 or via telephone on the same number where a voicemail can be left.
 Covers all of the Wolverhampton area.

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Financial Wellbeing resources for staff

7 steps to save thousands - In this 30 minute online session, you'll learn about the seven steps to make your choices straightforward, which are the best comparison websites to use and how you can save thousands in one Hour of Power https://www.eventbrite.co.uk/e/7-steps-to-save-thousands-on-your-household-bills-tickets-260028882387?aff=ebdssbonlinesearch&keep_tld=1
Too Good to Go - Every day fresh food goes to waste at cafes, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets you buy and collect this food - at a great price - https://toogoodtogo.co.uk/en-gb/
Money Wise – A range of simple tools to help with budgeting and money management https://app.moneywise.org/
National Debtline – A charity giving free and independent debt advice https://www.nationaldebtline.org/ or Step Change – another debt charity giving free advice and access to practical tools https://www.stepchange.org/
Financial Wellbeing pack

Supporting our Workforce Financial Wellbeing Pack - Midlands

Overview of Financial wellbeing support

The looking After our People Group has the following objective for 2022/23;

To promote existing financial wellbeing support offers for staff

The group to date, has identified the following offers available to providers and individuals.

Company/Offer

Details of offer

Outcome

How information distributed

Wagestream

Wagestream is a financial wellbeing app currently offered through employers like Bupa, Halfords, Pizza Express, Co-op and some parts of the NHS and it gives people a set of fair financial services built around flexible access to pay throughout the month.

No positive outcome as yet.

The view of the group is that the offer to providers should be a System wide offer (to NHS providers it is free but for non NHS providers it is £250 per month)

More work to understand how wagestream would interface with systems other than Allocate

We need to be clear on the benefits

Attended group meeting. Follow up discussion and drafting of information note

Salary Finance

Provides financial wellbeing assistance

Details of company circulated

By email and discussion at group

https://www.salaryfinance.com/uk/

Money and mental health problems – breaking the link	Information for providers in terms of how to help build financial resilience among staff	Details of company circulated By email and discussion at group
Wolverhampton Credit Union	Provides financial wellbeing assistance	Wolverhampton City Credit Union (wccul.co.uk)
Warmer Homes West Midlands	Provides guidance and advice on heating homes	Details of company circulated By email to the group
Winter fund	Opportunity to apply for grants towards heating costs (pre paid meter vouchers)	Details of company circulated By email to the group Winter fund Auriga 2021 Referral Form
7 steps to save thousands	This provides information about the seven steps to make choices straightforward, which are the best comparison websites to use and how you can save thousands in one Hour of Power	https://www.eventbrite.co.uk/e/7-steps-to-save-thousands-on- your-household-bills-tickets- 260028882387?aff=ebdssbonlinesearch&keep_tld=1
Too Good to Go	Every day fresh food goes to waste at cafes, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets you buy and collect this food - at a great price	https://toogoodtogo.co.uk/en-gb/

Money Wise	A range of simple tools to help with budgeting and money management	https://app.moneywise.org/
National Debtline	A charity giving free and independent debt advice	https://www.nationaldebtline.org/
Step Change	A debt charity giving free advice and access to practical tools	https://www.stepchange.org/
The care worker’s charity	Provides links and resources targeted at social care	Local Authorities - The Care Workers Charity
The Company Shop	Membership provides entry to a discounted store	Staff can apply for FREE membership of the Company Shop and then go along to one of their local shops to see what’s available. The membership application is filled in online by clicking here. There are currently 15 Company Shops throughout the UK, with the two local ones being in Dudley and Yardley. Click here if you want to know more information about the Company Shop.
Blue Light Card	Card for staff from health & care sectors (payslips or ID card required)	You may be eligible for the blue light card which provides discounts both online and in store. There are hundreds of online discounts from large national retailers and a wide range of offers from categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many other items. Staff are entitled to register and have the option to buy a Blue Light Card (£4.99 for two years) that can be used to get discounts in many high street shops. Each blue light card is personalised for the member and has their name, card number and expiry date on it. For more information about blue light card, visit their website by clicking here.

The Money Advice Service

For free and impartial money advice

Supporting people’s money management

Anyone can use our service and we provide guidance across a wide range of money matters, including a number of useful to help people manage their money. Our focus is on supporting people who can benefit the most from our help or who are going through significant life events – such as saving for a home, dealing with the breakdown of a long-term relationship, or starting a family. The service provides advice and guidance on the following areas:

Homes & mortgages Debt & Burrowing Budget & Saving Work benefits

Pensions & Retirement Family & Care

Cars & Travel

Insurance

go to moneyadviceservice.org.uk

or telephone National Helpline on 0800 4480826 or 0800 138 7777

Employee Assistance Programme (VIVUP)

Whatever mental health, physical, financial or personal issue you are facing, access expert help and support for life’s ups and downs, 24/7, 365 days a year. There is a wide range of care and support support available. You can use this service as many or as few times as you like, there’s no limit on the support you can receive.

Telephone 0330 3800658.

You can apply for financial schemes to spread the cost of purchase over a set period directly from your pay. There are also huge range of instant discounts to help save money across hundreds of the UK’s favourite high

street and online retailers

Citizens Advice Service

We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice.

CAB give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

National Helplines

Adviceline (England): 0800 144 8848

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.

For further information and local centres visit

www.citizensadvice.org.uk

Government

benefits

Calculator to check if you are entitled to any

Government benefits:

https://www.gov.uk/benefits-calculators

Childcare

support

Childcare support - check to see what options are

available to you

https://www.childcarechoices.gov.uk/

Free surplus

food

A space where surplus food is shared for free

https://www.hubbub.org.uk/the-community-fridge

Employment support

allowance

You can apply for Employment and Support Allowance (ESA) if you have a disability or health condition that

affects how much you can work

https://www.gov.uk/employment-support-allowance

Universal credit

Universal Credit is a payment to help with your living

costs. It’s paid monthly. You may be able to get it if you’re on a low income or out of work

https://www.gov.uk/universal-credit

Childcare

support

Childcare support

https://www.childcarechoices.gov.uk/

Financial

conduct register

Financial Conduct Authority’s register of independent

financial advisors:

https://register.fca.org.uk/s/

Discounts at

Nandos

20% off Nandos for NHS staff

https://www.nandos.co.uk/profile/benefits/nhs

Lifetime

They have a flexible pricing model, with 3 possible options:

• Option 1 - £2.00 per employee per month includes all our services (this is the option we went with)

• Option 2 - £0.75p per employee per month for the educational content / webinars.

• Option 3 – You can go for Option 2 the educational content and in addition you can select a number of plans you require for your workforce costed at £1.25 per employee per month.

https://www.lifetime-fm.com/

Main point of contact at the company is Andy Wealthall (a.wealthall@lifetime-fm.com

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Wellbeing Sessions

The following sessions are available to all health & care staff and are accessible via the eventbrite link provided below

Title of session	Date of session	Time of session	Link
“I can’t get no sleep” & the “Just Eat” culture	Mon 6th March 2023	13:00 - 14:30	https://nosleepjusteatculture.eventbrite.co.uk
“I can’t get no sleep” & the “Just Eat” culture	Tues 14th March 2023	18:00 - 19:30	https://nosleepjusteatculture2.eventbrite.co.uk
I am just a bit stressed: Anxiety, moral injury & vicarious trauma	Mon 3rd April 2023	13:00 - 14:30	https://stressed1.eventbrite.co.uk
I am just a bit stressed: Anxiety, moral injury & vicarious trauma	Tues 11th April 2023	18:00 - 19:30	https://stressed2.eventbrite.co.uk
Getting crafty for wellbeing	Mon 1st May 2023	13:00 - 14:30	https://craftywellbeing.eventbrite.co.uk
Getting crafty for wellbeing	Tues 9th May 2023	18:00 - 19:30	https://craftywellbeing2.eventbrite.co.uk

Wellbeing Workshop recordings

Why Self-Care is Essential & Not Selfish - https://www.youtube.com/watch?v=3DzozlvI1ss

Empathy Distress & Burnout - https://www.youtube.com/watch?v=qKlGeP8fmxQ

Coping in the Moment - https://www.youtube.com/watch?v=tM_D4mPttqA

The Science of Mindfulness - https://www.youtube.com/watch?v=PGmDNLxEHss